What makes the virtual call center company a more economic arrangement than the traditional call center set up? To be able to answer this question let us have a look at how the two models look like. In case of a traditional call center set up we see a fairly huge office space divided into numerous working cubicles. The agents are seated with their eyes glued on to the monitor and their earphones plugged in.
They are busy attending to the incoming calls or making outbound calls with the intention of promoting business goods or products. The seats are never empty, as soon as one group leaves after their operational shift is over the other comes in. The systems here are never turned off, the ACs and lights are on 24/7. This is how these call center companies ensure that their clients’ interests and needs are being taken care of.
In case of a web based call center company the picture is pretty different. The office space here is much small in comparison. Only a handful of employees are to be found on the office floor. How is that possible? Who will be handling the telephone answering services if the agents are not there on their seats, who will make sure whether or not the marketing campaigns are being conducted, who will take note whether or not orders are being taken down all round the clock? Well modern technology has made enough advancement to make it possible for the call center agents to do their jobs even without coming to office.
The very feature that the advanced call center technology does not have any restriction with regards to the hardware permits the web based call center companies to appoint home based workers. Wondering how this is beneficial? Well such an arrangement helps the call center companies to reduce their operational as well as the overhead costs. Now that the expenses have reduced they can offer services to their clients at much lower rate keeping the quality of the services intact.
The set up as it has been already described reduces the expenses associated with office real estate, reduces the expenses associated with employee recruitment and employee maintenance. When the operational costs of the service providers go down it is but natural that the businesses can cut down on their expenses. And above all the new technology allows the businesses to conduct their different processes in a very environmental friendly manner.
And about the location of the virtual call center companies the developing nations of South East Asia have turned out to be the perfect destination. Call centers India and the Philippines call center industry are giving each other tough competition to emerge as the number one outsourcing destination. It is the Indian call center companies that are so far enjoying an upper hand only because they offer economic and efficient support services, the service rates in India are almost 20% lesser than the rates offered by the Philippines call center industry.
Author’s Bio: Our call centers have made ushered in a new era in the realm of business process outsourcing. Be it conducting the telemarketing campaigns or handling the call answering services the businesses are being offered a unique combination of quality and economic pricing.
