UK Healthcare’s registration system began experiencing issues Sept. 23 after a routine software update. While some patients were rerouted to other hospitals out of an “abundance of care,” the health system continued to admit critical patients as well as pediatric, trauma and burn patients. With complications to admit new patients for the past four days, UK Healthcare turned to paper documentation. Additionally, the health system increased its number of staff on duty to help with operational efficiencies.
Spokeswoman Kristi Willett said the issues that plagued the system for days following a software update had been resolved and UK Healthcare was “fully operational” Thursday morning.
The problem shows that these days, with modern medicine comes modern technology. Due to the online system not being reliable, there were complications all week admitting new patients, which is why some patients who arrived by EMS were diverted to other medical centers. However, hospital leaders said patients with urgent needs were not affected.
UK Healthcare Chief Medical Information Officer Dr. Philip Bernard said “We continue to take care of our patients in the way that we continue to expect at the University of Kentucky, with the greatest quality. It’s just a precaution we slowed down the number of patients that we’re taking here while our efficiency is slow.”
In the meantime, the hospital increased the number of staff on the clock.